Terms & Conditions and Privacy Policy

Last updated: 06.08.2026.

Welcome to Victorious Fitness Essentials FZ-LLC. These Terms & Conditions and Privacy Policy govern your use of our website, online store, products, services, quotations, and communication channels.

By accessing our website, placing an order, requesting a quotation, or communicating with us, you agree to the terms set out below.

1. Business Information

This website is operated by:

Victorious Fitness Essentials FZ-LLC
Business Address:
FDBC6210 Compass Building,
Al Shohada Road, Al Hamra Industrial Zone-FZ,
Ras Al Khaimah, United Arab Emirates

Business Licence Numbers:
5039787, 45037622, 47035282

Email: victorious_fit@yahoo.com
Phone / WhatsApp: +971 55 623 3210
Website: victoriousessentials.com

For the purpose of these Terms, “we”, “us”, and “our” refer to Victorious Fitness Essentials FZ-LLC. “Customer”, “you”, and “your” refer to any person using our website, purchasing products, requesting quotations, or communicating with us.

2. Nature of Our Business

Victorious Fitness Essentials FZ-LLC operates an online store offering premium fitness equipment, accessories, and related services.

Our products include, but are not limited to:

• Exercise mats

• Gym towels

• Push-up bars

• Jump ropes

• Leather exercise balls

• Cable attachments

• Dumbbells

• Kettlebells

• Benches

• Racks and stands

• Wall-mounted cable machines

• Custom and Signature Equipment

• Private gym equipment packages

Our business focuses on premium fitness products for private homes, villas, apartments, offices, boutique fitness spaces, yachts, hospitality spaces, and personal training environments.

3. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use the website in a way that may damage or disrupt it

• Attempt to gain unauthorised access to our systems

• Copy, reproduce, or misuse our brand content without permission

• Provide false, misleading, or incomplete information

• Use our website for fraudulent activity

• Interfere with payment, checkout, or quotation systems

We reserve the right to refuse service, cancel orders, restrict access, or take appropriate action if we believe the website is being misused.

4. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, materials, dimensions, and availability are accurate.

However, small variations may occur, especially for products made from natural materials such as wood, leather, brass, and metal finishes.

Natural material characteristics are not considered defects, including:

• Wood grain variation

• Wood tone variation

• Natural knots or texture

• Leather marks, grain, and patina

• Minor colour variation between photos and real products

• Small handcrafted finishing differences

Product images are used to represent the product as accurately as possible, but colours and finishes may appear differently depending on screen settings, lighting, photography, and material batches.

5. Product Categories

Our products are generally divided into two categories.

5.1 Accessories and Carry-On Items

These are smaller products that may be available for online checkout and standard fulfilment.

This may include:

• Exercise mats

• Gym towels

• Push-up bars

• Jump ropes

• Leather exercise balls

• Cable attachments

• Other compact fitness accessories

These items may be fulfilled by our appointed fulfilment, storage, or courier partners.

5.2 Signature Equipment and Large Items

These are premium, larger, customised, or made-to-order products.

This may include:

• Dumbbells

• Kettlebells

• Benches

• Racks and stands

• Wall-mounted cable machines

• Private gym equipment packages

• Custom-made equipment

These items are usually handled through direct communication, quotation, internal logistics, and individual delivery coordination.

6. Orders

When you place an order through our website, you agree that all information provided is accurate and complete.

An order is confirmed only after:

• Payment has been received or authorised

• Order details have been accepted by us

• Stock availability or production requirements have been confirmed

• No pricing, listing, or technical error has occurred

We reserve the right to cancel or refuse an order if:

• The product is unavailable

• Payment is not completed

• Customer information is incorrect

• Delivery is not possible to the provided address

• There is a pricing, product, or technical error

• We suspect misuse, fraud, or unauthorised activity

If we cancel an order after payment has been made, we will issue a refund where applicable.

7. Prices and Payment

All prices are listed in the currency shown on our website, unless otherwise stated.

Prices may change without prior notice. The price applicable to your order is the price shown at the time of order confirmation, unless there is an obvious error.

Payment may be accepted through available online payment methods, bank transfer, payment link, card payment, or other approved methods.

For made-to-order, custom, or Signature Equipment orders, payment terms may be agreed separately by quotation or invoice.

Typical payment terms for larger or custom equipment may include:

• Deposit or reservation payment

• Balance payment before shipping or delivery

• Separate shipping, customs, installation, or handling charges

• Additional charges for changes requested after confirmation

We reserve the right not to dispatch, deliver, install, or release products until payment has been received in full, unless otherwise agreed in writing.

8. Quotations

Quotations for Signature Equipment, custom products, and private gym projects are prepared based on the information available at the time.

A quotation may include:

• Product selection

• Materials and finishes

• Dimensions

• Quantity

• Delivery requirements

• Installation requirements

• Lead time

• Payment terms

• Validity period

Quotations are not binding indefinitely. Unless stated otherwise, quotations are valid for 7 to 14 days from the date of issue.

Prices may change due to changes in material costs, shipping costs, exchange rates, supplier costs, logistics charges, import duties, or client-requested modifications.

9. Custom and Made-to-Order Products

Custom, personalised, imported, reserved, or made-to-order products are produced or sourced specifically for the client.

This may include products customised by:

• Wood type

• Leather colour

• Metal finish

• Dimensions

• Engraving

• Branding

• Upholstery

• Special configuration

• Quantity

• Project-specific requirements

Once confirmed, such orders may not be cancelled, returned, or refunded due to change of mind, design preference, natural material variation, or project changes.

If production, procurement, reservation, or import processing has started, deposits or advance payments may be non-refundable.

10. Shipping and Delivery

Shipping and delivery are handled according to product type.

Accessories and carry-on items are generally shipped through fulfilment partners and may have quicker delivery timelines.

Signature Equipment, larger products, custom orders, and private gym packages are delivered through direct coordination with the client and may involve internal logistics, special handling, installation planning, and site access requirements.

Estimated delivery timelines are provided as guidance only and may vary due to:

• Stock availability

• Courier delays

• Customs procedures

• Supplier delays

• Public holidays

• Weather conditions

• Building access restrictions

• Client availability

• Payment delays

• Force majeure events

For full details, please refer to our Shipping Policy.

11. Returns, Refunds, and Exchanges

Eligible accessory items may be returned within the period stated in our Return & Refund Policy, provided they are unused, undamaged, complete, and in original condition.

Custom-made, Signature Equipment, imported, reserved, installed, assembled, or personalised products are generally not eligible for return due to change of mind.

Returns, refunds, exchanges, repairs, or replacements may be considered if the product is defective, incorrect, damaged on delivery, or materially different from the confirmed order.

For full details, please refer to our Return & Refund Policy.

12. Warranty and Product Support

Our products may include limited warranty coverage against manufacturing defects, depending on the product type.

Warranty does not cover:

• Misuse

• Improper storage

• Incorrect cleaning

• Water or humidity damage

• Sun exposure damage

• Impact damage

• Normal wear and tear

• Scratches, dents, stains, or cosmetic marks from use

• Natural wood or leather variation

• Unauthorised repairs or modifications

• Damage after relocation or third-party installation

For full details, please refer to our Warranty Policy.

13. Installation and Site Requirements

Some large equipment or private gym orders may require installation.

The customer is responsible for ensuring:

• Accurate site measurements

• Proper access to the delivery location

• Building approvals, if required

• Service elevator access

• Parking/loading access

• Security permissions

• Safe and suitable installation area

• Clear space for delivery and assembly

• Proper wall, floor, or structural support where applicable

We are not responsible for delays, failed delivery, failed installation, or additional costs caused by incomplete access, incorrect measurements, unsuitable site conditions, or missing approvals.

14. Care and Maintenance

Customers are responsible for using and maintaining products correctly.

Products made from wood, leather, metal, rubber, textiles, and performance materials require appropriate care.

You should avoid:

• Excessive moisture

• Direct sunlight for long periods

• Harsh cleaning chemicals

• Abrasive cleaning tools

• Poor ventilation

• Dropping or impact

• Overloading beyond intended use

• Outdoor storage unless specifically approved

Failure to follow care and maintenance instructions may affect return, refund, or warranty eligibility.

15. Intellectual Property

All content on this website belongs to Victorious Fitness Essentials FZ-LLC or is used with permission.

This includes:

• Brand name

• Logo

• Product designs

• Product photos

• Renders

• Videos

• Text

• Graphics

• Website layout

• Catalogue material

• Marketing material

• Project images

• Product descriptions

You may not copy, reproduce, modify, distribute, sell, publish, or use our intellectual property without written permission.

16. Project Images and Portfolio

We may display selected project images, renders, product photos, installation visuals, or portfolio examples on our website and social media.

Private client details will not be disclosed without permission.

Where required, we may avoid showing identifiable private property details, personal information, faces, addresses, or confidential project information.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Victorious Fitness Essentials FZ-LLC is not liable for indirect, incidental, special, or consequential losses, including but not limited to:

• Loss of income

• Loss of business

• Loss of opportunity

• Delivery delays

• Installation delays

• Third-party courier issues

• Third-party payment provider issues

• Website downtime

• Misuse of products

• Damage caused by incorrect installation or unauthorised modification

• Damage caused by failure to follow care instructions

Nothing in these Terms limits rights that cannot be excluded under applicable UAE law.

18. Third-Party Services

Our website may use third-party services such as:

• Payment processors

• Courier partners

• Fulfilment providers

• Website hosting providers

• Analytics tools

• Email tools

• Marketplace integrations

• Social media platforms

• WhatsApp or messaging tools

These third parties may process information according to their own terms and privacy policies.

We are not responsible for third-party websites, platforms, services, or external links.

19. Account, Checkout, and Communication Security

You are responsible for keeping your account details, passwords, payment information, and communication channels secure.

You should contact us immediately if you believe an order, account, payment, or communication has been made without your authorisation.

We will never ask for your full card details, banking password, or one-time password by email, WhatsApp, or social media message.

20. Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, online store, quotation forms, payment systems, WhatsApp, email, or other communication channels.

UAE Personal Data Protection Law provides a framework for protecting personal data and privacy, including restrictions on processing personal data without consent except in legally permitted cases. (U.AE)

20.1 Information We Collect

We may collect the following information:

• Name

• Email address

• Phone number

• Billing address

• Delivery address

• Order details

• Payment confirmation details

• Product preferences

• Quotation request details

• Project details

• Company name, if applicable

• Communication history

• Website usage data

• Device and browser information

• IP address

• Cookies and analytics data

For private gym projects or custom orders, we may also collect:

• Project location area

• Room measurements

• Delivery access information

• Preferred materials and finishes

• Installation requirements

• Photos or videos of the intended space, if voluntarily provided

We do not intentionally collect sensitive personal data unless it is voluntarily provided and necessary for a specific purpose.

20.2 How We Use Your Information

We may use your information to:

• Process orders

• Confirm payments

• Deliver products

• Arrange fulfilment and logistics

• Prepare quotations

• Communicate about your order or project

• Provide customer support

• Handle returns, refunds, exchanges, or warranty claims

• Improve our website and services

• Send order updates

• Send marketing communications where permitted

• Prevent fraud or misuse

• Comply with legal, accounting, tax, and regulatory obligations

20.3 Payment Information

Online payments may be processed through third-party payment providers.

We do not store full card numbers, banking passwords, or complete payment authentication details on our own systems.

Payment providers may process your payment information according to their own security standards, terms, and privacy policies.

20.4 Sharing Information

We may share necessary information with trusted third parties only where required to provide our services.

This may include:

• Payment processors

• Fulfilment partners

• Courier companies

• Installation teams

• Suppliers

• Customs or logistics providers

• Website hosting providers

• Email and communication tools

• Accounting or legal advisers

• Government or regulatory authorities where legally required

We do not sell personal information to third parties.

20.5 Marketing Communications

We may send you marketing messages about new products, collections, offers, projects, or brand updates if you have subscribed, requested information, purchased from us, or otherwise given permission where required.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

Even if you opt out of marketing, we may still send necessary transactional messages related to orders, payments, delivery, returns, or customer service.

20.6 Cookies and Analytics

Our website may use cookies and similar technologies to improve website performance, understand visitor behaviour, remember preferences, support checkout functionality, and improve marketing.

Cookies may be used for:

• Website functionality

• Cart and checkout operation

• Analytics

• Security

• Advertising performance

• User experience improvements

You may be able to disable cookies through your browser settings, but some website features may not work properly.

20.7 Data Storage and Security

We take reasonable technical and organisational steps to protect personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.

However, no website, online store, email, payment system, or internet transmission is completely secure. Customers should also take care when sharing personal or payment information online.

20.8 Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include keeping records for:

• Order fulfilment

• Customer support

• Warranty and product claims

• Legal compliance

• Tax and accounting obligations

• Fraud prevention

• Business records

When information is no longer required, we may delete, anonymise, or securely archive it.

20.9 Customer Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where processing is based on consent

• Object to certain uses of your information

• Request information about how your data is used

To make a request, contact us using the details below.

We may need to verify your identity before responding to privacy-related requests.

20.10 International Transfers

Some third-party services used by our website, payment systems, hosting providers, fulfilment partners, or communication tools may process or store information outside the UAE.

Where this occurs, we take reasonable steps to ensure that personal information is handled securely and in accordance with applicable requirements.

21. Complaints and Customer Support

If you have a complaint, concern, or request, please contact us first so we can try to resolve the matter directly.

Contact details:

Victorious Fitness Essentials FZ-LLC
Email: victorious_fit@yahoo.com
Phone / WhatsApp: +971 55 623 3210
Website: victoriousessentials.com

Customers may also have the right to contact relevant UAE consumer protection authorities where applicable.

22. Governing Law

These Terms & Conditions and Privacy Policy are governed by the laws of the United Arab Emirates, as applicable to the business location and transaction.

Any dispute will first be addressed through direct communication and reasonable efforts to resolve the matter amicably.

If a dispute cannot be resolved, it may be referred to the competent courts or authorities in the United Arab Emirates, unless otherwise required by applicable law.

23. Changes to These Terms

We may update these Terms & Conditions and Privacy Policy from time to time.

Any updates will be published on this page with a revised “Last updated” date.

Continued use of our website after updates means you accept the revised terms.

24. Contact Information

For questions about these Terms & Conditions, Privacy Policy, orders, returns, quotations, or product support, please contact:

Victorious Fitness Essentials FZ-LLC
FDBC6210 Compass Building,
Al Shohada Road, Al Hamra Industrial Zone-FZ,
Ras Al Khaimah, UAE

Email: victorious_fit@yahoo.com
Phone / WhatsApp: +971 55 623 3210
Website: victoriousessentials.com