Privacy policy

Privacy Policy

Last updated: 22.09.2026.

This Privacy Policy explains how Victorious Fitness Essentials FZ-LLC collects, uses, stores, and protects your personal information when you visit our website, place an order, request a quotation, or contact us.

1. Information We Collect

We may collect the following information:

Name
Email address
Phone number
Billing and delivery address
Order details
Payment confirmation details
Product preferences
Quotation or project request details
Communication history
Website usage data, cookies, IP address, and device information

For custom equipment or private gym projects, we may also collect room measurements, delivery access details, preferred materials, and project-related information voluntarily provided by you.

2. How We Use Your Information

We use your information to:

Process and fulfil orders
Prepare quotations
Arrange delivery and logistics
Communicate with you about products, projects, payments, or support
Handle returns, refunds, warranty claims, or service requests
Improve our website, products, and customer experience
Send marketing updates where permitted
Comply with legal, accounting, tax, and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers. We do not store full card details, banking passwords, or one-time passwords on our own systems.

4. Sharing Information

We may share necessary information with trusted service providers, including payment processors, fulfilment partners, courier companies, suppliers, installation teams, website service providers, accountants, legal advisers, or authorities where required by law.

We do not sell your personal information.

5. Cookies

Our website may use cookies and similar technologies to support checkout, improve website performance, analyse visitor behaviour, remember preferences, and improve marketing. You may disable cookies in your browser settings, but some website features may not work properly.

6. Data Security and Retention

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure.

We keep personal information only as long as reasonably necessary for order fulfilment, customer support, warranty claims, legal compliance, accounting, and business records.

7. Your Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate details, deletion of certain information, or withdrawal of marketing consent.

To make a privacy request, please contact us using the details below.