Refund policy

Return & Refund Policy

Last updated: 22.09.2026

Thank you for shopping with Victorious Fitness Essentials FZ-LLC. We take pride in offering premium fitness equipment and accessories made with quality materials, craftsmanship, and attention to detail.

This Return & Refund Policy explains how returns, exchanges, cancellations, and refunds are handled for products purchased through our online store or directly from our team.

1. General Return Eligibility

We accept return requests for eligible products within 7 calendar days from the date of delivery, subject to the conditions below.

To be eligible for return, the product must be:

  • Unused and in original condition

  • In its original packaging where applicable

  • Complete with all accessories, tags, manuals, parts, and packaging materials

  • Accompanied by proof of purchase

  • Not damaged, altered, installed, assembled, customised, or used

Returned products will be inspected before any refund, exchange, or store credit is approved.

2. Accessories and Carry-On Items

Accessories and smaller carry-on items may be eligible for return or exchange if they meet the return conditions above.

This may include:

  • Exercise mats

  • Gym towels

  • Push-up bars

  • Jump ropes

  • Leather exercise balls

  • Cable attachments

  • Other compact accessories

For hygiene and quality-control reasons, products such as towels, exercise mats, and items that come into direct body contact must be returned unused, clean, and in original packaging.

Items showing signs of use, sweat marks, stains, odor, scratches, dents, damaged packaging, or missing components may not be accepted for return.

3. Signature Equipment and Large Items

Signature Equipment, large items, and made-to-order products are handled separately from standard accessory returns.

This may include:

  • Dumbbells

  • Kettlebells

  • Benches

  • Racks and stands

  • Wall-mounted cable machines

  • Custom-made equipment

  • Private gym packages

  • Products with selected wood, leather, finish, size, or configuration

Because these items are often large, customised, imported, reserved, or produced specifically for the client, they are generally not eligible for return due to change of mind once the order has been confirmed.

Returns for Signature Equipment may only be considered in cases of:

  • Manufacturing defect

  • Incorrect product supplied

  • Major damage during delivery

  • Product materially different from the confirmed order specification

Any approved return, repair, replacement, or refund for Signature Equipment will be assessed case by case.

4. Customised and Made-to-Order Items

Customised, personalised, special-order, or made-to-order products are final sale once production, procurement, reservation, or import processing has started.

This includes products customised by:

  • Wood type

  • Leather colour

  • Metal finish

  • Dimensions

  • Engraving

  • Branding

  • Upholstery

  • Special configuration

  • Client-specific design requirements

Natural wood grain, tone variation, leather texture, minor colour differences, and material character are not considered defects. These are natural features of premium materials and may vary from piece to piece.

5. Damaged, Defective, or Incorrect Items

Customers must inspect products upon delivery.

If an item arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of receiving the order.

Please provide:

  • Order number

  • Clear photos or videos of the product

  • Photos of the packaging

  • Description of the issue

  • Delivery note or courier details where available

If the issue is confirmed, we may offer one of the following solutions depending on the case:

  • Repair

  • Replacement

  • Exchange

  • Missing part delivery

  • Store credit

  • Partial refund

  • Full refund

This does not affect any rights customers may have under applicable UAE consumer protection laws regarding defective goods. UAE rules require providers to deal with defective goods through repair, replacement, recovery, or refund where applicable. (UAE Legislation)

6. Non-Returnable Items

The following items are generally not eligible for return:

  • Used products

  • Installed or assembled equipment

  • Customised or made-to-order products

  • Products damaged by misuse or improper care

  • Products with missing parts or packaging

  • Clearance, sample, or final-sale items, where clearly stated

  • Products damaged due to humidity, water exposure, improper storage, direct sunlight, incorrect cleaning, or impact damage

  • Products showing normal wear and tear

  • Products returned without proof of purchase

7. Cancellations

Accessories

Accessory orders may be cancelled before dispatch. Once the order has been dispatched, the customer may need to follow the standard return process.

Signature Equipment and Made-to-Order Items

For Signature Equipment, custom orders, or large items, cancellation terms depend on the stage of the order.

If production, procurement, reservation, import, or logistics work has already started, cancellation may not be possible, or cancellation charges may apply.

Any deposit, reservation payment, or advance payment may be non-refundable once the order has been confirmed and work has started.

8. Refunds

Approved refunds will be processed using the original payment method where possible.

Refunds are usually processed after:

  • The returned item has been received

  • The item has passed inspection

  • The return has been approved by our team

Original shipping, delivery, installation, handling, customs, payment processing, or special logistics charges are generally non-refundable unless the return is due to our error, confirmed defect, or damaged delivery.

Refund processing time may vary depending on the payment provider, bank, or card issuer.

9. Return Shipping Costs

For returns due to change of mind, incorrect size selection, or customer preference, the customer is responsible for return shipping costs.

If the return is due to an approved defect, incorrect product, or delivery damage, we will advise the customer on the appropriate return, repair, replacement, or collection process.

Large equipment returns may involve additional collection, dismantling, packaging, handling, storage, or logistics fees.

10. Exchanges and Store Credit

Where possible, we may offer an exchange or store credit instead of a refund.

Exchanges depend on product availability, condition, and approval after inspection.

If the replacement product has a higher value, the customer must pay the difference. If the replacement product has a lower value, the balance may be refunded or issued as store credit.

11. How to Request a Return

To request a return, exchange, repair, or refund, please contact us at:

Victorious Fitness Essentials FZ-LLC
Email: info@victoriousessentials.com
Phone / WhatsApp: +971556233210
Website: victoriousessentials.com

Please include your order number, contact details, product name, reason for return, and supporting photos where applicable.

12. Final Decision

All returns are subject to review and inspection. We reserve the right to refuse returns that do not meet this policy or where the product has been used, damaged, altered, installed, customised, or returned incomplete.

This policy is intended to be applied fairly and transparently while respecting applicable UAE consumer protection requirements. Before publishing, it is advisable to have your final website policies reviewed by a UAE legal professional, especially for customised equipment, deposits, and made-to-order sales.